Communication and Dealing with People

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Department of Management and Economics

Synopsis:

Human communication represents an irreplaceable phenomenon in human activity, as it is present in practically all of his activities. The same applies (with specific modifications) to the activities of managers. So you can't not communicate - you can only communicate badly, well and excellently.

Requirements:

2 reports: Plan of the upcoming meeting, Letter from the selected person (according to the assignment) + active participation in the lesson

Syllabus of lectures:

1. Basics of human communication

2. Verbal communication

3. Negotiation

4. Nonverbal communication

5. How to try to deceive in communication

6. Non-contact forms of communication

Syllabus of tutorials:

1. Listening

2. Relational intelligence

3. Diplomatic negotiations

4. NLP and non-verbal communication

5. Human brain and communication

6. Dealing with problematic persons

Study Objective:

The aim of the study is to expand and deepen the communication skills of students, to warn about possible problems of individual forms of communication as well as deception and manipulation in communication

Study materials:

Basic:

Rosenberg, M. B.: Nonviolent Communication and Power. Portal, Prague 2019, (1st edition-2016)

Basu, A., Faust, l.: The art of successful communication. How to properly listen, resolve conflicts and talk to other people. GRADA, Prague 2017,

Borg, J.: THE ART OF PERSUASIVE COMMUNICATION. How to influence the opinions, attitudes and actions of others. 3rd expanded edition, GRADA, Prague 2019,

Other recommended:

They will be presented in lectures and exercises.

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans:

• 10 62 67 00 BTZI 2012 P základ (compulsory elective course)
• 11 68 73 00 BTZI 2012 K základ (compulsory elective course)
• 02 26 31 34 BSTR EPT 2012 P základ (compulsory elective course)
• 03 26 31 36 BSTR IAT 2012 P základ (compulsory elective course)
• 04 26 31 38 BSTR KPP 2012 P základ (compulsory elective course)
• 06 40 45 48 BSTR EPT 2012 K základ (compulsory elective course)
• 07 40 45 50 BSTR IAT 2012 K základ (compulsory elective course)
• 08 40 45 52 BSTR KPP 2012 K základ (compulsory elective course)
• 05 40 45 46 BSTR TZP 2012 K základ (compulsory elective course)
• 16 80 85 00 BVES TVA 2012 P základ (compulsory elective course)
• 14 80 85 00 BVES MAT 2012 P základ (compulsory elective course)
• 15 80 85 00 BVES OBR 2012 P základ (compulsory elective course)
• 13 80 85 00 BVES EKO 2012 P základ (compulsory elective course)
• 18 86 90 00 BVES MAT 2012 K základ (compulsory elective course)
• 20 86 90 00 BVES TVA 2012 K základ (compulsory elective course)
• 19 86 90 00 BVES OBR 2012 K základ (compulsory elective course)
• 17 86 90 00 BVES EKO 2012 K základ (compulsory elective course)
• 05 40 45 46 DSTR TZP 2012 K základ (compulsory elective course)
• 06 40 45 48 DSTR EPT 2012 K základ (compulsory elective course)
• 07 40 45 50 DSTR IAT 2012 K základ (compulsory elective course)
• 08 40 45 52 DSTR KPP 2012 K základ (compulsory elective course)
• 10 62 67 00 DTZI 2012 P základ (compulsory elective course)
• 11 68 73 00 DTZI 2012 K základ (compulsory elective course)