Quality in Transport Service

Course guarantor:

Pavel Edvard Vančura

Lecturer:

Pavel Edvard Vančura

Tutor:

Pavel Edvard Vančura

Supervisor:

Department of Smart Cities and Regions

Synopsis:

General interpretation of quality, standards and international standardization, integrated management systems, modern attitudes of quality management, quality in transport service and logistics, methods of quality measurement, quality management, risks and opportunities, public transport quality, view of costumers, carriers and PT-organizers, quality standards, quality costs, marketing and costumer satisfaction.

Requirements:

public transport technology, logistics, statistics

Syllabus of lectures:

Syllabus of tutorials:

Study Objective:

To introduce students the quality managament systems in line of transport, the quality measurement and evaluation.

Study materials:

NENADÁL, J. a kol.: Moderní systémy řízení jakosti, Management Press, 2008, ISBN 80-7261-0716

NORMY: ČSN EN ISO 9000, ISO 9001, EN 13816, EN 15140

Note:

Time-table for winter semester 2024/2025:

Time-table is not available yet

Time-table for summer semester 2024/2025:

	06:00–08:0008:00–10:0010:00–12:0012:00–14:0014:00–16:0016:00–18:0018:00–20:0020:00–22:0022:00–24:00
Mon
Tue	roomHO:A-320 Vančura P. 08:00–11:15 ODD WEEK (lecture parallel360) Horská 3 (stará budova) roomHO:A-320 Vančura P. 11:30–13:00 ODD WEEK (parallel nr.360) Horská 3 (stará budova)
Wed
Thu
Fri

The course is a part of the following study plans:

• Bachelor TET-LOG Full-Time from 2022/23 (compulsory course in the program)
• Bachelor TET-LOG Full-Time from 2023/24 (compulsory course in the program)
• Bachelor TET-LOG Full-Time from 2024/25 (compulsory course in the program)
• Bachelor TET-LOG Part-Time from 2025/26 (compulsory course in the program)