Quality Management

Relations:

It is not possible to register for the course U16C6302 if the student is concurrently registered for or has previously completed the course 32BC-P-MJAK-01 (mutually exclusive courses).

The requirement for course U16C6302 can be fulfilled by substitution with the course 32BC-P-MJAK-01.

Course guarantor:

Lecturer:

Tutor:

Supervisor:

Institute of Management Studies

Synopsis:

The content of the course consists of various quality management systems with a focus on the most currently used systems as well as non-systemic approaches to quality. It also contains examples of practical use of quality systems.

Requirements:

Exam (written test)

Optional: Excerpt from a scientific article

Syllabus of lectures:

Introduction, terminology, principles of quality management

Approaches to quality assurance

The context of the organization and the link of quality to the strategy of the organization

Roles and tasks of top management in management systems

Management of processes and their system

Human resources and the human factor in the context of quality management

Documentation, infrastructure and environment in the context of quality management

Customer requirements for product, design and development

Management of production and provision of services, management of nonconforming outputs

Control system in quality management

Internal audits of management systems

Risks and opportunities, conflict resolution

Continual improvement

Syllabus of tutorials:

Study Objective:

Understand the principles and operation of quality systems, be able to implement the system.

Study materials:

Recommended:

- ČSN EN ISO 9001:2016 Systémy managementu kvality- požadavky

- Aktuální legislativa týkající se kvality (přesná specifikace bude uvedena na první přednášce)

- VEBER, J. a kol. Řízení jakosti a ochrana spotřebitele, Grada Publishing, 2. aktualizované vydání, Grada Publishing Praha 2007, ISBN 978-80-247-1782-1

- VEBER, J. a kol.: Management kvality, environmentu a bezpečnosti práce, Management Press, druhé aktualizované vydání, Praha 2010, ISBN 978-80-7261-210-9

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans:

• B-EM-P prezenční studium od 18/19 (compulsory course)
• B-EM-P prezenční studium od 19/20 (compulsory course)
• B-EM-P prezenční studium od 20/21 (compulsory course)
• B-EM-P prezenční studium od 21/22 (compulsory course)
• B-EM-P prezenční studium od 22/23 (compulsory course)