Communication Skills in Management Practice
| Code | Completion | Credits | Range | Language |
|---|---|---|---|---|
| 32BC-P-KODO-01 | Z,ZK | 6 | 2P+2C | Czech |
- Course guarantor:
- Lenka Emrová
- Lecturer:
- Lenka Emrová
- Tutor:
- Lenka Emrová
- Supervisor:
- Institute of Management Studies
- Synopsis:
-
The aim of the course in connection with the theoretical knowledge of the subject managerial psychology is the practice of communication and managerial skills related to the successful implementation of managerial practice. Students are aware of the course of the communication process and techniques that lead to successful dialogue and achievement of goals, as well as acquire the skills of acting in conflict situations and negotiations. The course is also focused on successful self-presentation. In the part focused on managerial skills, students will acquire basic skills in conducting key interviews with subordinates and colleagues. Emphasis is placed on ensuring that students use the acquired skills in practice and get feedback on their actions.
- Requirements:
-
Credit: 70% participation in seminars, active involvement in model situations, presentation of two interviews in front of the group with feedback
Exam: final knowledge test via Moodle
- Syllabus of lectures:
-
1. Communication: significance and the communication process.
2. Theoris of communication
3. Communication barriers
4. Verbal and nonverbal communication
5. Interaction styles: assertiveness, aggression, passivity, manipulation
6. Transactional analysis
7. Active listening
8. Types of interviews and dialogues by nature and purpose
9. Recruitment and selection interview
10. Appraisal and motivational interview
11. Coaching interviews
12. Conducting and facilitating meetings
13. Conflict and emotion management
- Syllabus of tutorials:
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1. Discuss in a group to find the principles of positive communication
2. Non-verbal communication, its meaning, types
3. Training in assertive techniques
4. Monologue x dialogue. Practicing communication skills by asking questions
5. Active listening training
6. Training in passing on information and persuasion
7. Negotiation training
8. Training of managerial interviews
9. Conflict management training
10. Meeting management training
- Study Objective:
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The aim of the course is the development and training of communication and management skills, which are a prerequisite for success in management practice
- Study materials:
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DUHIGG, Charles. Supercommunicators: How to unlock the secret language of connection. New York: Random House, 2024. ISBN 978-0593243930.
GULBRANDSEN, Ib Tunby a Sine N. JUST. Strategizing communication: Theory and practice. London: Routledge, 2021. ISBN 978-0367332046.
GRAB, Melissa Özlem. Improving communication skills through innovative techniques for building vocabulary. International Journal of Languages Education and Teaching [online]. 2025, 13(1), 4558 [cit. 2025-09-02]. DOI: https://doi.org/10.29228/ijlet.1606737
KUBÁTOVÁ, Jitka, Jana KRÁLOVÁ a Vojtěch VOJTKO. Soft skills in the academic literature. In: Jitka KUBÁTOVÁ, ed. Soft skills in the academic literature. Cham: Springer, 2025, s. 1738. ISBN 978-3-031-89557-9. DOI: https://doi.org/10.1007/978-3-031-89557-9_2
- Note:
- Time-table for winter semester 2025/2026:
-
06:00–08:0008:00–10:0010:00–12:0012:00–14:0014:00–16:0016:00–18:0018:00–20:0020:00–22:0022:00–24:00
Mon Tue Wed Thu Fri - Time-table for summer semester 2025/2026:
- Time-table is not available yet
- The course is a part of the following study plans:
-
- B0413P050061 Ekonomika a management (profesní studijní program) - počínaje od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ101 Marketing) od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ102 Personální management) od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ103 Řízení firemních procesů) od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ104 Účetnictví) od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ105 Manažerská informatika) od ZS 2023/2024 (compulsory elective course)
- B0413P050061 Ekonomika a management (OZ106 Obchodní podnikání) od ZS 2023/2024 (compulsory elective course)