Quality Management

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Institute of Management Studies

Synopsis:

The content of the course consists of various quality management systems with a focus on the most frequently used systems as well as non-systematic approaches to quality. It also contains examples of practical use of quality systems.

Requirements:

Exam (written test)

Syllabus of lectures:

Introduction, terminology, principles of quality management

Approaches to quality assurance

The context of the organization and the link of quality to the strategy of the organization

Roles and tasks of top management in management systems

Management of processes and their system

Human resources and the human factor in the context of quality management

Documentation, infrastructure and environment in the context of quality management

Customer requirements for product, design and development

Management of production and provision of services, management of nonconforming outputs

Control system in quality management

Internal audits of management systems

Risks and opportunities, conflict resolution

Continual improvement

Syllabus of tutorials:

Study Objective:

Understand the principles and operation of quality systems, be able to effectively participate on the implementation of the system.

Study materials:

Recommended:

ISO 9000:2015 Quality management systems - Fundamentals and vocabulary

ISO 9001:2015 Quality management systems - Requirements

ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success

Current legislation concerning quality

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans: