Development of Communication Skills

Course guarantor:

Dana Rebeka Ralbovská

Lecturer:

Dana Rebeka Ralbovská

Tutor:

Dana Rebeka Ralbovská

Supervisor:

Department of Health Care Disciplines and Population Protection

Synopsis:

The subject is aimed at enhancing the communication and presentation skills and knowledge that are important for a graduate´s successful start in employment. An important part of the subject is training in effectively dealing with people. Students will improve in preparing and delivering professional speeches in front of a small group, in writing business letters and emails. They will learn to express criticism and praise and identify their preferred styles of conflict resolution and interpersonal interaction. As potentional non-medical staff in hospitals, they will become more familiar with the specifics of communicating with patients.

Requirements:

See the ECTS grading scale.

1. 100 points are divided as follows:

a. Max 30 points for a completed and submitted project and max 30 points for a successful oral presentation.

b. Active participation in exercises (max. 40 points)

c. Max. 2 absences are allowed

2. The minimum points for classified credits are 50

Syllabus of lectures:

• Meaning of communication to individuals. Introduction to practical psychology, personality, behavior, behavioral development in the life of an individual, importance of paradigm shift and role of prejudices.

• Verbal and non-verbal communication. Examples of non-verbal communication.

• Dialogue management, active listening, empathy, asking questions

• Communication problems, effective communication.

• Feedback, praise and criticism. How to proceed and how to receive them. Sandwich method.

• Collaboration or power struggle? Communication styles. Communication manipulation techniques.

• 20th Century Communication theories with impact to today. Communication instructions. Assertive procedures.

• Consistency of experience and communication. Ethics of communication.

• Basics of presentation. Content and form. Role of preparation, dynamics and presentation structure. Rhetorical styles and mistakes.

• Conflict situations and solutions. Managing objections and providing argumentation.

• Writing skills. Writing business letters. How and what to read? The importance of reading.

• Specifics of electronic communication. Email, chat, social networks.

Syllabus of tutorials:

• Meaning of communication to individuals. Introduction to practical psychology, personality, behavior, behavioral development in the life of an individual, importance of paradigm shift and role of prejudices.

• Verbal and non-verbal communication. Examples of non-verbal communication.

• Dialogue management, active listening, empathy, asking questions

• Communication problems, effective communication.

• Feedback, praise and criticism. How to proceed and how to receive them. Sandwich method.

• Collaboration or power struggle? Communication styles. Communication manipulation techniques.

• 20th Century Communication theories with impact to today. Communication instructions. Assertive procedures.

• Consistency of experience and communication. Ethics of communication.

• Basics of presentation. Content and form. Role of preparation, dynamics and presentation structure. Rhetorical styles and mistakes.

• Conflict situations and solutions. Managing objections and providing argumentation.

• Writing skills. Writing business letters. How and what to read? The importance of reading.

• Specifics of electronic communication. Email, chat, social networks.

Study Objective:

Study materials:

Required:

[1] CARNEGIE, Dale. How to win friends and influence people: The first - and still the best - book of its kind - to lead you to success. Special anniversary ed. New York: Simon and Schuster, 1981. ISBN 9780671027032.

[2] ADAIR, John. Effective communication: the most important management skill of all. New rev. ed. London: Pan Books, 2009. ISBN 9780330504263.

Recommended:

[3] COVEY, Stephen R. The 7 habits of highly effective people: restoring the character ethic. [Rev. ed.]. New York: Free Press, c2004. ISBN 0743269519.

[4] PATTERSON, Kerry. Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill, c2012. ISBN 0071771328.

Note:

Time-table for winter semester 2024/2025:

Time-table is not available yet

Time-table for summer semester 2024/2025:

Time-table is not available yet

The course is a part of the following study plans:

• Systematic Integration ofPprocesses in Healthcare - combined study (compulsory elective course)