Quality management

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Department of Economics, Management and Humanities

Synopsis:

Concept of Quality, History of quality management (QM), Current approaches to QM, Approach to quality in EU and CR, Quality management system (QMS) based on ISO 9001, Process management, Quality planning, Metrology in QM, Control of documents and records, Internal audits of QMS, Continual improvement of QMS, Integrated management, Statistic methods in QM, Accreditation and certification

Requirements:

https://ekonom.feld.cvut.cz/en/student/courses/quality-management

Syllabus of lectures:

1.History of quality management (QM), quality, main principles

2.Current approaches to QM, company and industry standards

3.EU approach to QM, situation in CR, legal frame of QM

4.Quality management system (QMS) based on ISO 9001

5.Management responsibility in QM

6.Resource management in QMS

7.QM during product realization - customer importance

8.QM during product realization - purchasing, control of production and service provision

9. Measurement, analysis and improvement in QM

10.Continual improvement of QMS, customer satisfaction

11.Control of nonconforming product

12.QMS implementation and certification

13.Accreditation and certification

14.Reserve lecture

Syllabus of tutorials:

1.Quality characteristics, Quality management system (QMS)

2.TQM, Quality awards

3.Process management

4.Requirements for documented QMS, control of documents and records

5.Quality planning

6. Quality control during product realization - planning

7. QM during product realization - design and development

8. Metrology in QM

9.Internal audit of QMS

10.Case studies - nonconformities and their origins

11.Integrated management (EMS, ISMS,...)

12.Statistic methods in QM

13.Selected TQM methods

14.Reserve seminar

Study Objective:

Study materials:

1. Jandera, J., Handouts for lectures (available on the web page of the class)

2. Dale, B.G., Managing Quality. Hemel Hempstead, Prentice Hall International Ltd., 1994. ISBN 0-13-555145-5.

3. Kanji, G. K, M. Asher, 100 Methods for Total Quality Management. London, SAGE Publications Ltd., 1996.

4. Nanda, V.: Quality management system handbook for product development companies, CRC Press, New York 2005, ISBN 1-57444-352-6

Note:

Further information:

https://ekonom.feld.cvut.cz/en/student/courses/quality-management

No time-table has been prepared for this course

The course is a part of the following study plans: