Communication and Dealing with People

Course guarantor:

Lecturer:

Tutor:

Supervisor:

Department of Management and Economics

Synopsis:

The goal of the subject Communication and dealing with people is to improve and develop students' existing communication skills and master the basic rules of communication and negotiation in work practice. At the same time, there is a basic orientation of the students in the wide range of literature and electronic resources in this area

Requirements:

Student requirements: active participation in exercises, solving practical tasks,

Verification of study results: submission of two written reports (analysis of a selected speech, development of communication in the 21st century)

Syllabus of lectures:

Human communication (intrapersonal, interpersonal, group, inter-group, public speaking)

Communication processes, components, tools, skills

Communication as part of the qualification of every worker for an executive or leadership position.

Listening, relational ties as a component of communication

Verbal communication (rhetoric), its types, means and tools, communication manipulation and counter-manipulation

Non-verbal communication, its types, means and tools, the third layer of communication

Presentation and self-presentation

Negotiation incl. conflict resolution and negotiation with problem persons

How not to be deceived in communication

Non-contact methods of communication

Development of communication in the 21st century

Syllabus of tutorials:

Study Objective:

Study materials:

DeVITO, J. A.: Základy mezilidské komunikace (Essentials of Human Communication), 6. vydání, Praha, Grada Publishing 2008, ISBN 978-80-247-2018-0,

GRUBER, D.: Zlatá kniha komunikace. 8. vydání, Ostrava, Gruber - TDP 2020,

BORG, J.: UMĚNÍ PŘESVĚDČIVÉ KOMUNIKACE. Jak ovlivňovat názory, postoje a činy druhých. 3. rozšířené vydání, Praha Grada Publishing 2013, ISBN: 978-80-247-4821-4,

BECKER, E.: Mastering Communication at Work: How to Lead, Manage and Influence, London, McGraw.Hill 2009, ISBN: 007162502X

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans: