Quality in transport service

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Department Děčín

Synopsis:

General interpretation of quality, standards and international standardization, integrated management systems, modern attitudes of quality management, quality in transport service and logistics, methods of quality measurement, quality management, risks and opportunities, public transport quality, view of costumers, carriers and PT-organizers, quality standards, quality costs, marketing and costumer satisfaction.

Requirements:

public transport technology, logistics, statistics

Syllabus of lectures:

Syllabus of tutorials:

Study Objective:

To introduce students the quality managament systems in line of transport, the quality measurement and evaluation.

Study materials:

NENADÁL, J. a kol.: Moderní systémy řízení jakosti, Management Press, 2008, ISBN 80-7261-0716

NORMY: ČSN EN ISO 9000, ISO 9001, EN 13816, EN 15140

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans:

• KOMBI bak. studium od 22-23 (specializace LOG) (compulsory course)