Quality Management

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Department of Management and Economics

Synopsis:

The course focuses on the application of quality management tools - seven simple tools of quality management, seven new tools of quality management, non-traditional tools of quality management - risk analysis, FMEA, FTA, DOE. The course also acquaints students with the requirements of the standard EN ISO 9001: 2015, process modeling, models of excellence - EFQM, CAF, Balanced Scorecard methodology, evaluation of customer satisfaction and loyalty. Emphasis is also put on statistical methods used in the field of quality management in practice - statistical analysis and control of the production process (control charts, EWMA and Cusum diagrams), reliability in quality management.

Requirements:

Elaboration and presentation of assigned tasks. Final examination of topics presented.

Syllabus of lectures:

1.Introduction to quality management, concept development, main representatives. ISO 900O series standards and their requirements, integrated quality management system.

2.Excellence models - EFQM and CAF, performance measurement models - Balanced Scorcard

3.Issues of measuring customer satisfaction and loyalty

4.Seven simple quality management tools

5.Seven new quality management tools

6.Quality function deployment

7.Risk analysis, FMEA method

8.Design of Experiments

9.Statistic process control (SPC)

10.Statistical inspection

11.Reliability

12.Economy of quality

13.Final test

Syllabus of tutorials:

1.EN ISO 9001:2015 standard and its requirements applications

2.Excellence models - EFQM and CAF, performance measurement models - Balanced Scorcard

3.Measuring customer satisfaction and loyalty

4.Presentations

5.Quality management tools - application

6.Quality function deployment

7.Risk analysis, FMEA method

8.Design of Experiments

9.Presentations

10.Statistic process control (SPC)

11.Statistical inspection

12.Reliability

13.Final test

Study Objective:

The aim of the course is to teach students how to apply quality management methods to ensure the quality of business processes (production and non-production).

Study materials:

GOETSCH, David L. a Stanley DAVIS. Quality management for organizational excellence: introduction to total quality. Seventh Edition. Harlow: Pearson, 2014. ISBN 978-1-29202-233-8.

KRISHNAMOORTHI, K. S. a V. Ram KRISHNAMOORTHI. A first course in quality engineering: integrating statistical and management methods of quality. 2nd ed. Boca Raton: CRC Press/Taylor & Francis, 2011. ISBN 978-1-4398-4034-4.

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans: