Development of Communication Skills
| Code | Completion | Credits | Range | Language |
|---|---|---|---|---|
| F7PMSRKD | KZ | 2 | 2P+2S | Czech |
- Garant předmětu:
- Dana Rebeka Ralbovská
- Lecturer:
- Dana Rebeka Ralbovská
- Tutor:
- Dana Rebeka Ralbovská
- Supervisor:
- Department of Health Care Disciplines and Population Protection
- Synopsis:
-
The subject is aimed at enhancing the communication and presentation skills and knowledge that are important for a graduate´s successful start in employment. An important part of the subject is training in effectively dealing with people. Students will improve in preparing and delivering professional speeches in front of a small group, in writing business letters and emails. They will learn to express criticism and praise and identify their preferred styles of conflict resolution and interpersonal interaction. As potentional non-medical staff in hospitals, they will become more familiar with the specifics of communicating with patients.
- Requirements:
-
1. Course completion conditions:
a. Max 30 points for successful oral presentation.
b. Active participation in exercises (max. 20 points)
c. Max 50 points for a credit test
d. Max. 2 absences are allowed
2. The minimum points for classified credits are 50
- Syllabus of lectures:
-
• Meaning of communication to individuals. Introduction to practical psychology, personality, behavior, behavioral development in the life of an individual, importance of paradigm shift and role of prejudices.
• Verbal and non-verbal communication. Examples of non-verbal communication.
• Dialogue management, active listening, empathy, asking questions
• Communication problems, effective communication.
• Feedback, praise and criticism. How to proceed and how to receive them. Sandwich method.
• Collaboration or power struggle? Communication styles. Communication manipulation techniques.
• 20th Century Communication theories with impact to today. Communication instructions. Assertive procedures.
• Consistency of experience and communication. Ethics of communication.
• Basics of presentation. Content and form. Role of preparation, dynamics and presentation structure. Rhetorical styles and mistakes.
• Conflict situations and solutions. Managing objections and providing argumentation.
• Writing skills. Writing business letters. How and what to read? The importance of reading.
• Specifics of electronic communication. Email, chat, social networks.
- Syllabus of tutorials:
-
• Meaning of communication to individuals. Introduction to practical psychology, personality, behavior, behavioral development in the life of an individual, importance of paradigm shift and role of prejudices.
• Verbal and non-verbal communication. Examples of non-verbal communication.
• Dialogue management, active listening, empathy, asking questions
• Communication problems, effective communication.
• Feedback, praise and criticism. How to proceed and how to receive them. Sandwich method.
• Collaboration or power struggle? Communication styles. Communication manipulation techniques.
• 20th Century Communication theories with impact to today. Communication instructions. Assertive procedures.
• Consistency of experience and communication. Ethics of communication.
• Basics of presentation. Content and form. Role of preparation, dynamics and presentation structure. Rhetorical styles and mistakes.
• Conflict situations and solutions. Managing objections and providing argumentation.
• Writing skills. Writing business letters. How and what to read? The importance of reading.
• Specifics of electronic communication. Email, chat, social networks.
- Study Objective:
-
The aim of the study is to develop existing communication skills and acquire new skills.
- Study materials:
-
Required:
[1] CARNEGIE, Dale. How to win friends and influence people: The first - and still the best - book of its kind - to lead you to success. Special anniversary ed. New York: Simon and Schuster, 1981. ISBN 9780671027032.
[2] ADAIR, John. Effective communication: the most important management skill of all. New rev. ed. London: Pan Books, 2009. ISBN 9780330504263.
Recommended:
[3] COVEY, Stephen R. The 7 habits of highly effective people: restoring the character ethic. [Rev. ed.]. New York: Free Press, c2004. ISBN 0743269519.
[4] PATTERSON, Kerry. Crucial conversations: tools for talking when stakes are high. 2nd ed. New York: McGraw-Hill, c2012. ISBN 0071771328.
- Note:
- Time-table for winter semester 2024/2025:
-
06:00–08:0008:00–10:0010:00–12:0012:00–14:0014:00–16:0016:00–18:0018:00–20:0020:00–22:0022:00–24:00
Mon Tue Wed Thu Fri - Time-table for summer semester 2024/2025:
- Time-table is not available yet
- The course is a part of the following study plans:
-
- Systematic Integration of Processes in Healthcare - full-time (compulsory elective course)