IT Support to Business and CIO Role

Lecturer:

Jan Dohnal (gar.)

Tutor:

Jan Dohnal (gar.), Robert Pergl

Supervisor:

Department of Software Engineering

Synopsis:

After completing the module, students will know best practices of ICT management. They will understand ICT competencies and attitudes required for business support.

Requirements:

ICT management principles, financial management of ICT, project management and presentation skills are expected.

Syllabus of lectures:

1. Introduction. IT trends and business support. CIO and CEO relationship. ICT Management (categorization, management models, services, processes).

2. CIO role, responsibility. CIO Decision Cycle (business goals, innovation, strategy, plan, execution, measurement).

3. The value chain and ICT support. Marketing and selling processes, business cycle.

4. CIO priorities: Team management. Understanding of the business environment. ICT vision. Shape ICT demand and communicate expectations. IT Governance.

5. CIO priorities: Bring business and ICT strategies together. Communication of the ICT value to business. Risk Management.

6. CIO priorities: Creation of a new ICT. Change in the profile of ICT people. ICT competencies (technical, business, behavioral).

7. ICT business cases on workforce (time management, meeting management, delegation).

8. ICT business cases on workforce (appraisal, coaching, mentor, mentee).

9. CRM as an example of ICT support of business processes. CRM and enterprise culture.

10. CRM processes.

11. CRM Technology. CRM innovation and the role of ICT.

12. Specific tasks of ICT management (sourcing, cost cutting).

13. Invited lecturer CIO of a selected company, discussion.

Syllabus of tutorials:

Study Objective:

Students are introduced to the trends and challenges of ICT management. The module is focused on ICT support for the company business. Students are introduced to the importance of communication with business that will be illustrated on CRM.

Study materials:

1. Broadbent, M., Kitzis, E. ''The New CIO Leader: Setting the Agenda and Delivering Results''. Harvard Business Press, 2004. ISBN 1591395771.

Note:

Time-table for winter semester 2011/2012:

Time-table is not available yet

Time-table for summer semester 2011/2012:

	06:00–08:0008:00–10:0010:00–12:0012:00–14:0014:00–16:0016:00–18:0018:00–20:0020:00–22:0022:00–24:00
Mon
Tue
Fri
Thu	roomT9:105 Dohnal J. 18:00–20:30 (lecture parallel1) Dejvice Posluchárna
Fri

The course is a part of the following study plans:

• Branch Software Engineering, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Master Branch Web Engineering - Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Computer Security, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Design of Digital Systems, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Computer Systems and Networks, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Branch System Programming, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Branch System Programming, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Knowledge Engineering, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Branch Web and Software Engineering, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Master Informatics, Version for Students who Enrolled in 2010, Presented in Czech (compulsory course in the program)
• Master Informatics, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Branch Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Branch Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Knowledge Engineering, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Computer Security, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Design of Digital Systems, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Computer Systems and Networks, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Branch System Programming, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Branch Computer Science, Presented in Czech, Version for Students who Enrolled in 2011 (compulsory course in the program)
• Master Informatics, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Computer Security, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Design of Digital Systems, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Branch System Programming, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Branch Computer Science, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Branch Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Branch Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Web and Software Engineering, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Knowledge Engineering, in Czech, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)
• Computer Systems and Networks, Presented in Czech, Version for Students who Enrolled in 2012 (compulsory course in the program)