IT Support to Business and CIO Role

Přednášející:

Cvičící:

Předmět zajišťuje:

katedra softwarového inženýrství

Anotace:

After completing the module, students will know best practices of ICT management. They will understand ICT competencies and attitudes required for business support.

Požadavky:

ICT management principles, financial management of ICT, project management and presentation skills are expected.

Osnova přednášek:

1. Introduction. IT trends and business support. CIO and CEO relationship. ICT Management (categorization, management models, services, processes).

2. CIO role, responsibility. CIO Decision Cycle (business goals, innovation, strategy, plan, execution, measurement).

3. The value chain and ICT support. Marketing and selling processes, business cycle.

4. CIO priorities: Team management. Understanding of the business environment. ICT vision. Shape ICT demand and communicate expectations. IT Governance.

5. CIO priorities: Bring business and ICT strategies together. Communication of the ICT value to business. Risk Management.

6. CIO priorities: Creation of a new ICT. Change in the profile of ICT people. ICT competencies (technical, business, behavioral).

7. ICT business cases on workforce (time management, meeting management, delegation).

8. ICT business cases on workforce (appraisal, coaching, mentor, mentee).

9. CRM as an example of ICT support of business processes. CRM and enterprise culture.

10. CRM processes.

11. CRM Technology. CRM innovation and the role of ICT.

12. Specific tasks of ICT management (sourcing, cost cutting).

13. Invited lecturer CIO of a selected company, discussion.

Osnova cvičení:

Cíle studia:

Students are introduced to the trends and challenges of ICT management. The module is focused on ICT support for the company business. Students are introduced to the importance of communication with business that will be illustrated on CRM.

Studijní materiály:

1. Broadbent, M., Kitzis, E. ''The New CIO Leader: Setting the Agenda and Delivering Results''. Harvard Business Press, 2004. ISBN 1591395771.

Poznámka:

Rozsah=prednasky+proseminare+cviceni3p, Prednasejici: prof. Ing. Jan Dohnal CSc.

Rozvrh na zimní semestr 2011/2012:

Rozvrh není připraven

Rozvrh na letní semestr 2011/2012:

Rozvrh není připraven

Předmět je součástí následujících studijních plánů:

• Software Engineering, Presented in English, Version for Students, who Enrolled in 2010 and 2011 (povinný předmět programu)