Commmunication and Managerial Skills

It is not possible to register for the course U16C6501 if the student is concurrently registered for or has previously completed the course 32BC-P-KOMD-01 (mutually exclusive courses).

The requirement for course U16C6501 can be fulfilled by substitution with the course 32BC-P-KOMD-01.

Garant předmětu:

Lecturer:

Tutor:

Supervisor:

Institute of Management Studies

Synopsis:

The aim of the course in connection with the theoretical knowledge of the subject managerial psychology is the practice of communication and managerial skills related to the successful implementation of managerial practice. Students are aware of the course of the communication process and techniques that lead to successful dialogue and achievement of goals, as well as acquire the skills of acting in conflict situations and negotiations. The course is also focused on successful self-presentation. In the part focused on managerial skills, students will acquire basic skills in conducting key interviews with subordinates and colleagues. Emphasis is placed on ensuring that students use the acquired skills in practice and get feedback on their actions.

Requirements:

Credit: 70% participation in seminars, active involvement in model situations, presentation of two interviews in front of the group with feedback

Exam: final knowledge test via Moodle

Syllabus of lectures:

1. Communication, its importance, communication process, barriers in communication

2. Verbal and nonverbal communication

3. Styles of action - assertiveness, aggressiveness, passivity, manipulation

4. Transaction analysis

5. Active listening

6. Types of interviews in terms of nature and purpose

7. Coaching interviews

8. Selection interview, Motivational interview, Evaluation interview

9. Coping with conflicts, emotions

10. Conducting meetings

Syllabus of tutorials:

Discuss in a group to find the principles of positive communication

2. Non-verbal communication, its meaning, types

3. Training in assertive techniques

4. Monologue x dialogue. Practicing communication skills by asking questions

5. Active listening training

6. Training in passing on information and persuasion

7. Negotiation training

8. Training of managerial interviews

9. Conflict management training

10. Meeting management training

Study Objective:

The aim of the course is the development and training of communication and management skills, which are a prerequisite for success in management practice

Study materials:

Compulsory literature:

Devito, J., A. (2008) Základy mezilidské komunikace. 1. vyd. Praha: Grada Publishing. 502 s. ISBN 978-80-247-2018-0.

Mikuláštík M. (2010). Komunikační dovednosti v praxi, Praha: Grada. 978-80-247-2339-6.

Jarošová, E. et al. (2015). Trénink sociálních a manažerských dovedností. Praha: ManagementPress 978-80-726-1135-5.

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans:

• B-EK-prez.forma od 16/17 (compulsory course of the branch)
• B-EK-prez.forma od 17/18 (compulsory elective course)
• B-EM-P prezenční studium od 18/19 (compulsory elective course)
• B-EM-P prezenční studium od 19/20 (compulsory elective course)
• B-EM-P prezenční studium od 20/21 (compulsory elective course)
• B-EM-P prezenční studium od 21/22 (compulsory elective course)