Quality of Transport and Telecommunication Systems

Lecturer:

Tutor:

Supervisor:

Department of Economics and Management of Transport and Telecommunications

Synopsis:

Quality, systems, company, customer, norms, assessment, methods, indicators, satisfaction, loyalty.

Requirements:

knowledge of transport means, transport infrastructure, transport technology and basics of enterprise economy and microeconomics

Syllabus of lectures:

Syllabus of tutorials:

Study Objective:

Students should understand the basic approach to the quality in transport and telecommunications, the link between the quality of transport means, infrastructure and transport processes, be informed about the basic model of quality in Europe, about the demand and assessment of quality within the network processes.

Study materials:

Mojžíš, V. a kol.: Kvalita dopravních a přepravních procesů. Pardubice, 2003.

Note:

Further information:

No time-table has been prepared for this course

The course is a part of the following study plans: